Applicable process
This website is a catalogue and contact channel and does not take online payment. Store, distance and off-premises sales may have different rules. Mandatory consumer law applies with the order form and contract.
For a qualifying distance sale, consumers generally have 14 days from delivery to withdraw, subject to statutory exceptions. Personalised or made-to-order furniture based on non-standard dimensions, colours, fabrics, materials or combinations may be excluded where legally permitted and disclosed before ordering.
Defective, damaged or incomplete goods are handled separately. Contact us promptly through the channels on the Contact page. Statutory remedies remain unaffected.